Privacy policy

Privacy Policy

Last Updated: September 9, 2026

At Foodi Express, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and food delivery services.

By accessing or using Foodi Express, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our services, we may collect the following information:

Personal Information

  • Name

  • Mobile number

  • Email address

  • Delivery address

  • Billing and order details

  • Account/login information

Order Information

We may collect information related to your food orders, including:

  • Restaurant and food items ordered

  • Order date and time

  • Delivery details

  • Order amount

  • Order status

Device & Usage Information

We may automatically collect certain technical information, such as:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • App usage information

  • Website pages visited

2. How We Use Your Information

We may use the information collected to:

  • Process and deliver your food orders

  • Create and manage your account

  • Contact you regarding your orders

  • Provide customer support

  • Process payments and refunds

  • Improve our website, application, and services

  • Send important service-related notifications

  • Prevent fraud, misuse, and unauthorized activities

  • Comply with applicable laws and legal requirements

With your consent, we may also send promotional offers, discounts, and other marketing communications.

3. Location Information

To provide delivery services, Foodi Express may require your delivery location or address.

If location services are enabled on your device, we may use location information to help provide delivery-related services. You can disable location access through your device settings, although some features may not work properly.

4. Payment Information

Payments may be processed through third-party payment service providers.

Foodi Express generally does not store your complete debit card, credit card, or banking credentials on its own servers. Payment information may be collected and processed directly by the applicable payment provider according to its privacy policy and security practices.

5. Sharing of Information

We may share necessary information with trusted third parties when required to provide our services, including:

  • Restaurants for preparing your order

  • Delivery partners for delivering your order

  • Payment service providers for processing payments

  • Technology and hosting service providers

  • Customer support/service providers

  • Government authorities or law-enforcement agencies when legally required

We do not sell or rent your personal information to third parties for their independent marketing purposes.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and improve our services.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet-based service can guarantee complete security of information. You use our services at your own risk.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable laws.

9. Children's Privacy

Foodi Express services are not intended for children below the applicable legal age without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable laws.

10. Third-Party Services

Our website or application may contain links to or integrate with third-party services, including payment providers, maps, communication services, analytics tools, or other service providers.

Foodi Express is not responsible for the privacy practices of third-party services. We recommend reviewing their respective privacy policies before providing information to them.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where applicable

  • Opt out of promotional communications

To exercise your rights, you can contact us using the details provided below.

12. Marketing Communications

You may receive promotional messages, offers, or updates from Foodi Express if you have opted in or where permitted by applicable law.

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions in the communication or contacting us.

Service-related communications, such as order confirmations, delivery updates, payment notifications, and important account information, may still be sent when necessary.

13. Changes to This Privacy Policy

Foodi Express may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Foodi Express

Email: [info@foodiexpress.in]
Phone: [+918650022063]
Address: [Kashipur Uttrakhand]


By using Foodi Express, you acknowledge that you have read and understood this Privacy Policy.

 

WhatsApp