Last Updated: September 9, 2026
At Foodi Express, we aim to provide a smooth and reliable food ordering experience. This Refund & Cancellation Policy explains when an order can be cancelled and when a refund may be provided.
Customers may request cancellation of an order through the Foodi Express app or by contacting customer support.
Cancellation may be accepted if the restaurant has not started preparing the order.
Once the restaurant has accepted the order and food preparation has started, cancellation may not be possible or may be subject to applicable cancellation charges.
Any eligible refund will be processed according to the applicable payment method.
A restaurant may cancel an order due to reasons including:
Food item being unavailable
Restaurant being temporarily closed
High order volume
Operational issues
Inability to prepare the order
Other unforeseen circumstances
If an order is cancelled by the restaurant after the customer has successfully paid, the eligible amount will generally be refunded to the customer.
Foodi Express may cancel an order in circumstances including:
Technical or system errors
Incorrect pricing or menu information
Delivery area limitations
Suspected fraudulent activity
Payment-related issues
Restaurant or delivery partner unavailability
Events beyond our reasonable control
If payment has already been received, an eligible refund will be processed.
If money has been deducted from your bank account, card, UPI, or other payment method but the order was not successfully placed, the amount will generally be refunded through the applicable payment/payment gateway process.
The time taken for the amount to reflect in your account may depend on the payment gateway, bank, or financial institution.
If you receive an incorrect or incomplete order, please contact Foodi Express customer support as soon as possible after delivery.
We may request:
Order ID
Details of the missing or incorrect item
Photographs of the delivered order
Other information required to verify the complaint
After verification, Foodi Express may provide an appropriate resolution, which may include a partial refund, full refund, replacement, or other suitable resolution.
If food is received in a damaged condition or there is a significant quality-related issue, the customer should report it to Foodi Express as soon as possible after delivery.
Each complaint will be reviewed based on the circumstances and available information.
Where appropriate, Foodi Express may offer a refund, replacement, credit, or another suitable resolution.
Refunds are generally not provided solely because a customer does not like the taste, appearance, portion size, or personal preference of food, unless the issue qualifies under applicable consumer laws or Foodi Express determines otherwise.
If an order cannot be delivered because of an incorrect or incomplete address, the customer being unavailable, refusal to receive the order, or other circumstances attributable to the customer, a refund may not be available.
If a delivery fails due to circumstances attributable to Foodi Express, the restaurant, or the delivery process, the order will be reviewed and an appropriate resolution may be provided.
Once a refund is approved, Foodi Express may initiate the refund through the original payment method or another appropriate method.
The time required for the refund to reach the customer's account may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
Foodi Express does not control the processing time of third-party financial institutions.
For Cash on Delivery orders, refunds may be provided through an available electronic payment method or another method determined by Foodi Express after verification.
Customers may be required to provide accurate payment details for processing an eligible refund.
Refunds related to promotional offers, coupons, discounts, cashback, or other promotional benefits may be subject to the specific terms of that promotion.
A coupon or promotional discount may not be reinstated after cancellation or refund unless Foodi Express specifically permits it.
If the customer is charged more than once for the same order due to a technical or payment processing issue, the duplicate eligible payment will be refunded after verification.
To request cancellation, report an order issue, or request a refund, customers can contact Foodi Express through:
Email: [Your Email Address]
Phone: [Your Contact Number]
Support: [Customer Support Link, if available]
Please provide your Order ID, registered mobile number, and details of the issue.
Foodi Express reserves the right to verify refund and complaint requests before approving a refund.
Repeated, fraudulent, abusive, or misleading refund requests may result in restrictions or suspension of the customer's account.
Foodi Express may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
For questions regarding cancellations or refunds, please contact:
Foodi Express
Email: [info@foodiexpress.in]
Phone: [+918650022063]
Address: [Kashipur Uttrakhand]
By placing an order through Foodi Express, you acknowledge and agree to this Refund & Cancellation Policy.
