Last Updated: September 9, 2026
Welcome to Foodi Express. These Terms & Conditions govern your access to and use of the Foodi Express website, mobile application, and food delivery services.
By accessing, browsing, registering on, or using Foodi Express, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
Foodi Express is an online platform that allows customers to browse food and beverage options available from participating restaurants and food businesses, place orders, and request delivery.
Foodi Express may act as a technology and ordering platform connecting customers, restaurants, and delivery partners.
To place an order, you may be required to provide certain information, including your name, mobile number, email address, and delivery address.
You are responsible for:
Providing accurate and complete information
Maintaining the confidentiality of your account details
Keeping your account secure
Informing us if you suspect unauthorized use of your account
Foodi Express reserves the right to suspend or terminate accounts that contain false information or are used for fraudulent, abusive, or unlawful activities.
Restaurants and food businesses are responsible for the preparation, quality, ingredients, availability, packaging, and accuracy of the food they provide.
Food images, descriptions, prices, ingredients, offers, and availability displayed on the platform may be provided by restaurants and may change from time to time.
Foodi Express does not guarantee that every menu item will always be available or that images will exactly represent the delivered food.
When you place an order through Foodi Express:
You select the food items you wish to purchase.
You provide the required delivery and payment information.
You review your order and total amount.
You submit the order for processing.
Submitting an order does not necessarily guarantee acceptance. An order may be rejected or cancelled due to reasons including item unavailability, restaurant closure, incorrect pricing, technical issues, delivery limitations, or other operational circumstances.
Once an order is accepted, the restaurant may begin preparing the food.
Prices displayed on Foodi Express may be provided by participating restaurants and may change without prior notice.
The final amount payable may include:
Food item charges
Applicable taxes
Delivery charges
Platform/service charges, where applicable
Other applicable fees
The applicable amount will generally be displayed before you confirm your order.
In case of an obvious pricing or technical error, Foodi Express or the restaurant may cancel the affected order and refund any amount paid for that order.
Foodi Express may offer different payment methods, including online payments and Cash on Delivery, where available.
Online payments may be processed through third-party payment service providers. By using an online payment method, you agree to comply with the applicable terms of the payment provider.
Foodi Express is not responsible for failures caused by third-party payment systems, banks, payment gateways, or network issues.
Foodi Express will make reasonable efforts to facilitate delivery within the estimated delivery time displayed at the time of ordering.
Delivery times are estimates and are not guaranteed. Delays may occur because of:
Traffic or weather conditions
Restaurant preparation time
High order volumes
Incorrect or incomplete delivery information
Delivery partner availability
Technical issues
Events beyond our reasonable control
You are responsible for providing an accurate delivery address and being available to receive your order.
Once an order has been accepted or food preparation has started, cancellation may not be permitted or may be subject to applicable cancellation charges.
If cancellation is permitted, any applicable refund will be processed according to the applicable payment and refund policy.
An order may be cancelled by Foodi Express or the restaurant for reasons including:
Food item being unavailable
Restaurant being unable to accept or prepare the order
Incorrect menu or pricing information
Delivery area limitations
Suspected fraudulent activity
Technical or operational problems
Unforeseen circumstances
If an order is cancelled after payment has been successfully received, the applicable eligible amount may be refunded through the original payment method or another available method.
Refunds may be considered in situations such as:
Order cancellation where a refund is applicable
Payment being successfully deducted but the order not being accepted
Missing or incorrect items, subject to verification
Other eligible issues determined by Foodi Express
Refund requests may require order details, photographs, or other information to verify the issue.
Refund processing times may vary depending on the payment method and financial institution.
Foodi Express is a platform connecting customers with restaurants and does not prepare the food itself.
Customers should review available food descriptions and inform the restaurant of relevant dietary requirements or allergies where possible.
Foodi Express cannot guarantee that food will be free from allergens or cross-contamination unless expressly stated by the restaurant.
You agree not to:
Use Foodi Express for unlawful purposes
Provide false or misleading information
Create multiple fraudulent accounts
Abuse promotional offers or discounts
Attempt unauthorized access to the platform
Interfere with the operation or security of the platform
Use the platform to harass, threaten, or abuse restaurants, delivery partners, employees, or other users
Submit fraudulent refund or complaint requests
Foodi Express may restrict or terminate access for users who violate these Terms.
Foodi Express may provide promotional offers, discounts, coupons, or other benefits from time to time.
Promotions may have additional terms, eligibility requirements, validity periods, minimum order values, or usage limits.
Foodi Express reserves the right to modify, suspend, or withdraw any promotion where permitted.
Promotional offers may not be combined unless specifically stated.
All content on the Foodi Express platform, including logos, trademarks, graphics, text, software, design, and other materials, is owned by or licensed to Foodi Express or its respective owners.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit any part of the platform without prior written permission.
Restaurant names, logos, images, and other third-party materials remain the property of their respective owners.
We aim to keep Foodi Express available and functioning properly, but we do not guarantee that the platform will always be uninterrupted, error-free, or available at all times.
We may temporarily suspend or modify the platform for maintenance, upgrades, security reasons, or other operational requirements.
Foodi Express may use third-party services such as payment gateways, mapping services, hosting providers, communication services, analytics tools, and other technology providers.
Your use of such services may be subject to their respective terms and policies.
To the extent permitted by applicable law, Foodi Express will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the platform or services.
Foodi Express is not responsible for matters outside its reasonable control, including restaurant actions, food preparation, third-party payment failures, network failures, traffic conditions, weather events, or other unforeseen circumstances.
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.
You agree to indemnify and hold Foodi Express, its owners, employees, representatives, and service providers harmless from claims, losses, damages, liabilities, and expenses arising from:
Your misuse of the platform
Your violation of these Terms
Fraudulent or unlawful activities
Your violation of any applicable law or third-party rights
Foodi Express may suspend or terminate your access to the platform if you violate these Terms, engage in fraudulent or abusive behavior, or use the platform in a manner that may harm Foodi Express, its users, restaurants, or delivery partners.
You may stop using the service at any time.
Your use of Foodi Express is also subject to our Privacy Policy, which explains how we collect and process personal information.
Foodi Express may update these Terms & Conditions from time to time.
Updated terms will be posted on this page along with the revised "Last Updated" date. Your continued use of Foodi Express after changes are posted means that you accept the updated Terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms or the use of Foodi Express shall be subject to the jurisdiction of the appropriate courts in [City, State, India], unless otherwise required by applicable law.
If you have any questions regarding these Terms & Conditions, please contact us:
Foodi Express
Email: [info@foodiexpress.in]
Phone: [+918650022063]
Address: [Kashipur Uttrakhand]
By using Foodi Express, you confirm that you have read, understood, and agreed to these Terms & Conditions.
